Eligibility
You must be at least 13 years old to use MurBuddy. If the minimum legal age in your location is higher, you must meet that age. If you are below the age of legal majority, you confirm that you have any permission required by local law.
You must provide accurate account information and keep your sign-in credentials secure. You are responsible for activity performed through your account unless prohibited by law.
The MurBuddy service
MurBuddy is an interactive browser-pet game with AI-generated conversation. Features, availability, balance, virtual items, and membership benefits may evolve as the product changes.
Your Buddy, virtual currency, cosmetics, achievements, and other digital items are licensed features of the service. They have no cash value, cannot be exchanged for money, and may not be sold or transferred outside mechanisms expressly provided by MurBuddy.
Acceptable use
You may not misuse MurBuddy or help anyone else do so.
- Do not violate applicable law, infringe intellectual-property or privacy rights, or impersonate another person.
- Do not attempt to bypass authentication, membership checks, rate limits, safety controls, or technical restrictions.
- Do not upload or submit malware, automated abuse, scraping traffic, fraudulent payment activity, or content intended to harm the service or another person.
- Do not use MurBuddy for pornographic or sexual purposes, illegal content, fraud, harassment, exploitation, self-harm, violence, or other serious harm.
- Do not buy, sell, broker, or trade third-party game accounts, currencies, items, or other virtual goods through MurBuddy.
AI-generated content
Buddy replies are generated by software, not by a person. The AI does not have feelings, consciousness, professional qualifications, or independent knowledge of your situation.
AI output may be inaccurate, incomplete, repetitive, or inappropriate. MurBuddy is for entertainment and casual virtual-pet play and is not medical, mental-health, legal, financial, emergency, or other professional advice.
Do not rely on MurBuddy in an emergency. Contact local emergency services or an appropriate qualified professional when real-world help is needed.
Your messages and feedback
You retain any rights you have in messages and feedback you submit. You give the operator a limited right to host, process, transmit, and otherwise use that content only as needed to operate, secure, support, and improve the service, subject to the Privacy Policy.
Do not submit content you do not have the right to use. Avoid sharing passwords, payment credentials, government identifiers, or other highly sensitive information in chat or support emails.
Membership, renewal, cancellation, and refunds
MurBuddy offers a Creem 30-day pass (USD $12.99 / one time), plus monthly membership (USD $9.99 / month) and yearly membership (USD $59.99 / year) through Creem or PayPal. Paid products share these benefits: Long-term memory, Longer conversation context, More complete chats, Member badges and decorations, Member chat does not consume Buddy energy.
Monthly and yearly subscriptions renew on the selected billing provider’s billing date until canceled. The 30-day pass is a one-time purchase lasting exactly 30 × 24 hours without renewal or stacking.
Close automatic renewal in Membership Center. MurBuddy submits the request to the billing provider and confirms the result; the provider API and webhook remain the final subscription record. Closing renewal does not end an already-paid period early.
Refund policy: First recurring subscription charges are eligible for a full refund within 30 calendar days; automatic renewal charges and one-time 30-day passes are eligible within 14 calendar days. Standard-window requests receive a full refund after account, transaction, and charge-date verification, without discretionary approval. Outside-window exception requests may be emailed from the account address for case-by-case review. We send a first response within 3 business days after receiving the email; this is not a promise to complete the refund in that time. A confirmed full refund ends the corresponding paid access immediately. Transactions already in a provider dispute process are handled there and should not receive a duplicate ordinary refund request.
A partial refund keeps access unchanged while the case is manually reviewed. If a provider dispute is already open, do not submit a duplicate ordinary refund request; access is frozen while the provider decides the case.
A confirmed full refund ends the corresponding paid access immediately. Account settings offers two paths: delete after current paid access ends, or delete immediately and give up remaining access. Scheduling deletion immediately requests that recurring renewal stop while keeping already-paid access through the shown deletion date. MurBuddy does not delete the account until recurring billing is confirmed stopped. If automatic cancellation permanently fails, deletion pauses for payment-provider or support action. Withdrawing deletion does not restore renewal: PayPal users subscribe again after access ends, while Creem renewal can be restored only when Membership Center says it is available. Account deletion and refunds are separate; deletion never automatically issues a refund. MurBuddy sends no deletion-confirmation email; a status receipt stays only in the requesting browser through the scheduled date and for up to 30 days after completion.
Suspension, termination, and service changes
You may stop using MurBuddy at any time. Saved users can request account deletion through Account settings.
The operator may restrict or terminate access when reasonably necessary to address abuse, fraud, security risk, legal obligations, material violations of these terms, or discontinuation of the service.
MurBuddy may change, pause, or discontinue features. Where reasonably possible, material changes affecting paid benefits will be communicated through the service or website.
Disclaimers and liability
To the extent permitted by law, MurBuddy is provided on an “as is” and “as available” basis without warranties that it will always be uninterrupted, error-free, or suitable for a particular purpose.
To the extent permitted by law, the operator is not responsible for indirect, incidental, special, consequential, or punitive losses arising from use of the service. Nothing in these terms excludes rights or liability that cannot legally be excluded.
Governing law, disputes, and contact
Applicable law and mandatory consumer rights continue to apply. Any dispute may be brought before a court, regulator, or other institution that has jurisdiction under applicable law.
If one part of these terms is unenforceable, the remaining terms continue to apply. Questions about these terms can be sent to the support email below.