How to play MurBuddy

Getting started

• Open MurBuddy in a modern browser — there is nothing to download — and hatch a virtual pet by choosing their details and name.
• Care for needs such as food, rest, mood, and tidiness. Short visits are enough; the experience is designed around small breaks.
• Use chat for lightweight conversation and try work, break, mini-game, collection, achievement, and customization features as they become available.
• You can begin with an anonymous trial. Save the trial with an email before relying on it across devices or purchasing membership.

Account and progress

• To protect a trial, open Account and choose Save account. Enter an email and complete the verification and password steps, or, where Sign in with Google is available, select it to save the trial to your Google account.
• For an email-based account, if a verification email is missing, check spam and filtered folders, confirm the address, then use Resend verification email.
• For an email-and-password account, use Forgot password on sign-in, open the newest recovery email, and set a new password in the same browser.
• If you cannot access the email address or recovery link for an email-based account, email account support from an address where you can receive replies and include the account email and approximate last successful sign-in. Google Account credential recovery is handled by Google.
• Use Account to refresh cloud data, update display name, timezone or password, and delete a saved account.
• Email-and-password sign-in defaults to “Keep me signed in for 30 days.” Clearing the checkbox limits only that email-and-password session to the current browser tab. Google sign-in and saving a trial with Google, plus sign-up verification, finishing an email trial save, and password recovery, use the default 30-day window.
• Account deletion is permanent. Account settings offers two options: delete after your current paid access ends, or delete immediately and give up remaining access. A scheduled deletion stops renewal and preserves access through the displayed deletion date. Account deletion does not automatically issue a refund.
• Inactive anonymous trial accounts are scheduled for deletion after 30 days of inactivity.

Membership and billing

• Save the trial account before starting checkout.
• Open Membership Center to choose a Creem 30-day pass, monthly or yearly membership through Creem or PayPal, and to view status, period end, and billing provider.
• Close or, where supported, resume automatic renewal in Membership Center. Refund requests do not change renewal automatically. MurBuddy submits renewal changes to the billing provider and confirms the result.
• After payment or a provider-side change, return to Membership Center and use Refresh benefits if the status has not updated.
• Provider portals remain available as backup management entries.
• To request a refund, expand the email options below and send the prepared email from your account address. Include the billing provider, transaction or subscription reference, and charge date. Opening a draft does not submit the request. Do not include full payment-card details.
• Until a refund is confirmed, paid access continues through the current paid period. A confirmed full refund ends the corresponding paid access immediately. Account deletion does not automatically issue a refund.

Long-term memory

• Long-term memory belongs to the current Buddy and is separate from the visible chat history.
• Eligible membership lets Buddy organize useful context from current Buddy chats and recall it in later conversations.
• Open Membership Center to review, confirm, correct, stop mentioning, or clear long-term memories.
• When membership is paused after the paid period ends, existing long-term memories remain under your control and can resume after membership is restored.

Troubleshooting

• Refresh the page once and confirm that the network connection is stable.
• Use a current version of Chrome, Edge, Firefox, or Safari, and allow essential site storage.
• If cloud features show unavailable, confirm that you are signed in and use Refresh cloud data.
• For billing status, use Refresh benefits after the provider confirms payment or cancellation.
• If Google sign-in says that the Google account already has a MurBuddy account, switching accounts does not merge the current trial.
• If a problem continues, record the approximate time, what you clicked, the visible error, browser and operating system, and whether the issue repeats.

Never email your password, access token, complete card details, API keys, or other authentication secrets.

About MurBuddy

MurBuddy began with a simple idea: the little pauses in a day—waiting for a build, taking a break between tasks, or winding down at night—could feel a little warmer. It brings virtual pet care and AI conversation together: a Buddy you hatch and care for, with moods that respond to your care and AI-generated replies in its own voice.

MurBuddy is built and maintained by an independent team. Our aim is to bring a little companionship to those everyday pauses. It runs in your browser, with no download required and core play available for free. For support, feedback, or suggestions, please contact support@murbuddy.com.

Contact support

Email support@murbuddy.com. General support, security reports, and refund requests use this same address with different subject lines. Send from the account email for account, privacy, or billing requests so ownership can be verified.

We aim to send a first response within 3 business days. This is a response target, not a promise that the issue will be resolved within that time.

For a refund request, include the billing provider, transaction or subscription reference, and charge date. Do not include full payment-card details.

Subject: MurBuddy support — short description

Account email (if applicable):
Approximate time and timezone:
Browser and operating system:
What I expected:
What happened:
Exact error text:
Steps that reproduce the issue:
Screenshot attached: yes / no
Billing provider and transaction reference (billing issues only):
Charge date (refund requests only):